Determining the meaning of the data forms the basis of the second analysis stage, i.e., the semantic analysis. The semantic analysis is carried out by identifying the linguistic data perception and analysis using grammar formalisms. This makes it possible to execute the data analysis process, referred to as the cognitive data analysis. The completion of...
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For instance, it can detect changes in voice modulation and the pace of speech to understand if the customer is agitated. The algorithms are entirely different from speech analytics, although this type of conversational intelligence also uses AI. It relies heavily on artificial intelligence techniques to convert natural language conversations into a machine-readable format. The...