Chatbots: Conversational AI for higher education

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higher ed chatbot use cases

One of the ways CSUNny has built and maintained a connection with students is by giving it a consistent voice. One professor is the primary writer for CSUNny’s communication so that it’s as relatable as possible. Russell says CSUN has put in a “ton of effort” into shaping what CSUNny should be.

  • No conclusive results were found regarding frequency of chatbot use and the levels of students’ metacognitive strategies.
  • With edtech companies at its core, chatbot for education has become a new norm and made life easier for students, professors and even the administration department.
  • One of the main ways ChatGPT is used in transportation and logistics is through virtual assistants and chatbots.
  • In addition, using an automated system such as a chatbot will allow teachers to spend more time on other topics that students struggle with.
  • To our knowledge, this is the first study in Ghana to integrate a chatbot to engage undergraduate students.
  • It is obvious that teachers don’t just teach but nurture students into becoming better individuals.

Automation tools, like chatbots, should be used to their full advantage but, most importantly, marketers need to strike the right balance between intelligent automation and human interaction for success. Three quarters of adults in the US say the most important thing an organization can do in a customer-service interaction is value their time. University and college marketers should focus on creating the right voice for their bots in every possible context, and then introduce the bots to their students as transparently as possible. If marketers aren’t upfront and transparent with their use of bots, they could risk losing hard-earned student loyalty. Marketers can tailor their chatbots to imitate real human emotions like sympathy, humour, and gratitude. Bots also have the ability to recognise complex human language, and respond accordingly.

Personalized learning

He described the ed-tech industry as a “promise-heavy and information-thin domain” when it comes to student success outcomes. Live-chat conversations with the site visitors has certain limitations as it is handled by the company representatives themselves. Alan Turing published an article named “Computing Machinery & Intelligence” in 1950. It proposed the term now called as the Turing test which tests the ability of the program to conversate more like a human. They are initially designed to correspond like a human after it has passed through the Tuning tests.

To ensure the chatbot is equipped to handle various questions and scenarios, it’s important to develop a cohesive knowledge base. This can include information on policies and procedures, campus resources, and frequently asked questions. AI chatbots are becoming increasingly popular in educational institutions as they offer several benefits that can significantly improve student and faculty support. Student feedback can be invaluable for improving course materials, facilities, and students’ learning experience as a whole. Educational institutions rely on having reputations of excellence, which incorporates a combination of both impressive results and good student satisfaction.

4 RQ4 – Which kind of interaction media features do teachers value the most?

Spaced Interval Learning is a learning concept that directs students to repeat previous lessons just before they are about to forget them. Chatbots can be used to remind students to repeat their learning or deliver the material to them at spaced intervals to ensure that the lesson is cemented in their minds. If, for example, attendance is automated, and a student is recorded as absent, chatbots could be tasked with sending any notes or audio files of lectures to keep them up to speed during their absenteeism.

How do you use chatbot in the classroom?

A chatbot can be a helpful resource for memorization tasks. By asking or responding to a set of questions, the students can learn through repetition as well as accompanying explanations. The chatbot will not tire as students use it repeatedly, and is available as a practice partner at any time of day or night.

The study also found that chat bot reminders successfully encouraged students to seek out help to resolve problems that could hinder their enrollment. Messages that nudged students with unpaid balances to meet with an academic adviser upped visits to advisers by at least 13 percent over the course of a semester. Students who received messages about unpaid balances were 36 percent less likely than their peers to be dropped from the rolls because of outstanding debts to the college. The invention of chatbots is a blessing to the commercial world, for this has improved their services to a great extent. Chat bot can easily collect information like name, email, phone number and query of the student . Chatbot can also provide resolution to this query by providing reference to frequently asked questions or articles to the user.

How to Implement Chatbots in Higher Education Marketing

Chatbots are one such automation tool to provide consumers with a simple solution to answering common questions. He has been an outstanding student, leading in the competition created by The School of AI in Bangalore. Apart from this, Ammar hosts hackathons and coding challenges within the developer community at Ellucian.

higher ed chatbot use cases

So, you can easily design your own virtual assistant in no time and implement it to your product, improving your customer support in no effort, knowing that the bot will do what it was designed to. After synthesizing the negative feedback received, we can say that the students complained about their interaction with the chatbot because it didn’t carry out in-depth learning and the human element was missing. They also acknowledged that the chatbot gave the same responses to different questions.


However, we think that GeckoEngage is one of the leaders of this product category as well as COMM100, and Unified Yoda. Most chatbot solutions integrate with CRM systems, but they all have their pros and cons for implementation and maintenance. As we continue to acquire more data on this product category, we will see if our initial findings remain constant. The ability to identify context (i.e. the setting in which the question or query is asked) and to extract information from the request is the most important part of any chatbot algorithm. If the algorithm fails to understand this, then the chatbot won’t be able to respond correctly. From there, they can be accessed by students, parents, teachers, and school staff for various reasons.

higher ed chatbot use cases

Similarly, Master’s students indicated the benefits of the chatbot and that its greatest functionality was the possibility of making real-time queries, aspects that were hardly valued by Bachelor’s students. The Master’s students noted a need to include more questions and answers in the chatbot; this aspect was given low consideration by Bachelor’s degree students. On similar lines, the undergraduate students indicated that the chatbot should be more specific and that it should appear in the virtual learning platform not in a general way, but specifically every time the student consulted a specific aspect. These results support [2] regarding the weight of students’ technological skills for effective use of the chatbot.

How to Design Online Classes for Higher Engagement and Retention

A pretest–posttest design was implemented, with the 68 participating undergraduate students being randomly allocated to scenarios representing a 2 × 2 design (experimental and control cohorts). Data was garnered utilizing an academic achievement test and focus groups, which allowed more in depth analysis of the students’ experience with the chatbot. The results of the study demonstrated that the students who interacted with the chatbot performed better academically comparing to those who interacted with the course instructor. Besides, the focus group data garnered from the experimental cohort illustrated that they were confident about the chatbot’s integration into the course.

higher ed chatbot use cases

The best approach is to make sure faculties and students have a good understanding of AI and adapt the curriculum to embrace AI technology. The rise of AI has prompted institutions to depart from traditional assessment practices and switch to holistic evaluation practices that promote authenticity and lifelong learning. Such a transition indeed enhances the quality of assessment, yet it entails an increased workload for faculties regarding communication with staff and students, implementation of different assessment methods, documentation of assessment results, and such. It is easy for AI to create hallucinations or plausible facts, which are completely false content that look convincing. In other words, AI-generated content can be unreliable, and faculties as well as students need to establish the ability to critically evaluate these responses. The number of features and functions they provide and the overall advantage of their use can be seen with the naked eye.

What are the disadvantages of chatbot in education?

Dependence on Technology: One potential downside to using chatbots like ChatGPT is that students may become overly dependent on technology to solve problems or answer questions. This could lead to a lack of critical thinking and problem-solving skills.